Last updated: January 2026
crystalnexorium Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our student productivity services and visit our website.
Data Controller Information
crystalnexorium Ltd is the data controller for your personal information. Our contact details are:
Data We Collect
We may collect the following types of personal data when you use our services or visit our website:
Information You Provide Directly
- Contact information (name, email address, phone number)
- Educational background and institution details
- Academic goals and productivity challenges
- Communication preferences
- Payment and billing information
- Feedback and testimonials
Information Collected Automatically
- Website usage data and analytics
- IP address and browser information
- Device and technical information
- Cookies and tracking technologies
How We Use Your Information
We use the data we collect for the following purposes:
Service Delivery
- Providing personalised productivity consultations and training
- Developing customised study systems and strategies
- Scheduling and managing appointments
- Processing payments and managing billing
- Providing ongoing support and follow-up services
Communication
- Responding to inquiries and providing customer support
- Sending service updates and important notifications
- Sharing relevant educational resources and tips
- Following up on service satisfaction
Business Operations
- Improving our services and developing new offerings
- Analysing website performance and user experience
- Complying with legal and regulatory requirements
- Protecting against fraud and security threats
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contract: To provide our productivity services and fulfil our contractual obligations
- Legitimate Interest: To improve our services, conduct business analytics, and communicate with clients
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- With trusted service providers who assist in delivering our services (payment processors, scheduling platforms)
- When required by law or legal process
- To protect our rights, property, or safety, or that of others
- With your explicit consent
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:
- Client records: Retained for 7 years after the last service provision for business and legal compliance
- Contact inquiries: Retained for 2 years unless you request earlier deletion
- Website analytics: Anonymised data may be retained indefinitely for business insights
- Marketing communications: Retained until you unsubscribe or request deletion
Your Rights
Under GDPR and Irish data protection law, you have the following rights regarding your personal data:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests or for marketing purposes
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise any of these rights, please contact us using the contact information provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure backup and recovery procedures
International Data Transfers
Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
Children's Privacy
Our services are designed for students aged 15 and above. If we become aware that we have collected personal data from a child under 15 without parental consent, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable law.